Frequently Asked Questions

The high and low season for our species depends on the country they originate from. Our resources come from Brazil and Australia and the high and low seasons in these countries are different. The peak season for our Brazilian resources is from November to April. For our Australian resources, we have high season from October to May.

Our Eucalyptus resources from Brazil stem from Rio Grande in the south and Santos located in the middle of Brazil.

Logs from Rio Grande are similar to the resources from Uruguay as the two locations are very close. We pack an average of 29 CBM/40ft container.

Depending on the dimensions and specifications of the logs in question.

We supply different grades of Radiata Pine, based on customer requirements and demands.

We will travel to the customer’s factory/yard to inspect the logs directly together with the customer if.

We supply logs with bark or debarked depending on packing and production requirements.

Eucalyptus and Pine from Brazil is always sold with bark on. Currently the only resource we debark is the Eucalyptus from Australia.

Because of our close control of the entire supply chain we minimize the shipments with logs under the specified dimensions required. Due to harvesting tolerances there is always a small risk of receiving some logs under the specification specified. Some logs may be smaller than 30cm+, but the quantity is very little, around 2% of the total order. There will be much more logs with a far greater SED in the shipments.

Gangnails are proven not to work very well and the cost savings for our customers by not applying them as opposed to keeping them, is greater than the result of shipping with gangnails.

It normally takes 3-4 weeks: 1-2 weeks for harvesting and packing, 1 week to fumigate and 1 week to complete export processes and to be in time for shipping.

Brazil:
From the order is placed we have 1-2 weeks of harvesting and delivery to the yard. In the yard, we have 1 week of packing and an additional 1 week of fumigation and export processes if required, before the containers are loaded onto the vessel. The average shipment time from Brazil to Vietnam is between 6-8 weeks depending on the carrier and destination port.

Australia:
From the order is placed we have 1-2 weeks of harvesting and delivery to the yard. In the yard, we have 1 week of packing and an additional 1 week of fumigation and export processes if required, before the containers are loaded onto the vessel. The average shipment time from Australia to Vietnam is between 2-3 weeks depending on the carrier and destination port.

Upon customer request, we can supply pictures and video from the yard in the origin country.

Our standard free time given is 14 days. This is subject to special requirements we can apply with the shipping line for a longer period if needed.

Cintac Timber is the largest exporter of containerized Grandis from south America. As for bulk shipping – stand by!

The issuing of the Phytosanitary certificate document takes much longer than the other required documents and it will be too late for document presentation according to the contract/LC. In our experience, expressing the phytosanitary certificate directly to the customer is faster and more efficient.

Cintac Timber is not responsible for the local charges as we only sell on CIF terms.

When shipping from Brazil, we use Maersk, CMA-CMG. When shipping from Australia, we use COSCO, Maersk, MSC, Hapag-Lloyd or OOCL.

As each party accepts containers from the previous party they need to inspect and confirm that the containers are not damaged. Cintac Timber inspects all containers before receiving them and will not accept any containers with damages. It is up to the destination agent to see if any damage has incurred along the way before accepting the containers. Any damage needs to be notified to the shipping line before accepting the containers

We normally ship between 10-40 containers each time, depending on order size.

Depending on the origin of the resource we have different minimum order quantities: For Australian resources - the minimum order is 5 containers (depending on species). For Brazilian resources – the minimum order is 10 containers (depending on species)

Yes, it is included. All prices mentioned in the quotations include all costs associated with the product under the CIF term.

We sell according to international standards, however if a customer wishes to purchase using Metric Ton this can be negotiated.

We can supply according to the requirements of the customer. However, we prefer to undertake a trial order with all new customers so they can get acquainted with the quality of the logs before placing a bigger order.

Brereton is standard measurement in South America; meanwhile JAS is standard in Australia. These 2 measurements have a difference in terms of volume output but sometimes customers prefer the measuring system they are experienced in. This can be negotiated for each specific contract.

As we only focus on containerized resources we will evaluate each request independently when it comes to bulk shipments.

This has always been the case and is not new. The only goods description required is logs with bark or logs de-barked. This is an agreement between the Australian AQIS and Vietnam AQIS.

Cintac Timber does not have yards in any destination countries.