Frequently Asked Questions

Question Categories

  • All
  • Certifications
  • Logistics
  • Our Locations
  • Placing Order
  • Products

Need help finding an answer?

Submit a question
decor

products

leaf

When is the high and low season of the resources that Cintac Timber supplies?

  • Read answer

    The high and low season for our species depends on the country they originate from. Our resources come from Brazil and Australia and the high and low seasons in these countries are different. The peak season for our Brazilian resources is from November to April. For our Australian resources, we have high season from October to May.


Submit a question

products

leaf

From which areas in Brazil does Cintac Timber supply the Eucalyptus Grandis?

  • Read answer

    Our Eucalyptus resources from Brazil stem from Rio Grande in the south and Santos located in the middle of Brazil.


Submit a question

products

leaf

Is Eucalyptus Grandis from Brazil heavier than logs from Uruguay?

  • Read answer

    Logs from Rio Grande are similar to the resources from Uruguay as the two locations are very close. We pack an average of 29 CBM/40ft container.


Submit a question

products

leaf

Which part of the tree is cut to sell as logs?

  • Read answer

    Depending on the dimensions and specifications of the logs in question.


Submit a question

products

leaf

Is Radiata Pine suitable for veneer production?

  • Read answer

    We supply different grades of Radiata Pine, based on customer requirements and demands.


Submit a question

products

leaf

Do we inspect the logs upon arrival at destination country?

  • Read answer

    We will travel to the customer’s factory/yard to inspect the logs directly together with the customer if.


Submit a question

products

leaf

Why are the logs from Brazil not debarked?

  • Read answer

    We supply logs with bark or debarked depending on packing and production requirements.


Submit a question

products

leaf

Does Cintac Timber supply Grandis and Pine with bark or debarked?

  • Read answer

    Eucalyptus and Pine from Brazil is always sold with bark on. Currently the only resource we debark is the Eucalyptus from Australia.


Submit a question

products

leaf

If we buy logs that are specified as 30cm+ – are there any logs under 30cm?

  • Read answer

    Because of our close control of the entire supply chain we minimize the shipments with logs under the specified dimensions required. Due to harvesting tolerances there is always a small risk of receiving some logs under the specification specified. Some logs may be smaller than 30cm+, but the quantity is very little, around 2% of the total order. There will be much more logs with a far greater SED in the shipments.


Submit a question

products

leaf

Why does Cintac prefer to ship the logs without gangnails?

  • Read answer

    Gangnails are proven not to work very well and the cost savings for our customers by not applying them as opposed to keeping them, is greater than the result of shipping with gangnails.


Submit a question

logistics

leaf

How long does it take to prepare the resources before shipping?

  • Read answer

    It normally takes 3-4 weeks: 1-2 weeks for harvesting and packing, 1 week to fumigate and 1 week to complete export processes and to be in time for shipping.


Submit a question

logistics

leaf

The process from receiving an order to completing the shipment depends on the location of the resource?

  • Read answer

    Brazil:
    From the order is placed we have 1-2 weeks of harvesting and delivery to the yard. In the yard, we have 1 week of packing and an additional 1 week of fumigation and export processes if required, before the containers are loaded onto the vessel. The average shipment time from Brazil to Vietnam is between 6-8 weeks depending on the carrier and destination port.

    Australia:
    From the order is placed we have 1-2 weeks of harvesting and delivery to the yard. In the yard, we have 1 week of packing and an additional 1 week of fumigation and export processes if required, before the containers are loaded onto the vessel. The average shipment time from Australia to Vietnam is between 2-3 weeks depending on the carrier and destination port.


Submit a question

logistics

leaf

Does Cintac Timber supply pictures of loading before shipping?

  • Read answer

    Upon customer request, we can supply pictures and video from the yard in the origin country.


Submit a question

logistics

leaf

How many days of free time?

  • Read answer

    Our standard free time given is 14 days. This is subject to special requirements we can apply with the shipping line for a longer period if needed.


Submit a question

logistics

leaf

Does Cintac Timber supply resources in bulk?

  • Read answer

    Cintac Timber is the largest exporter of containerized Grandis from south America. As for bulk shipping – stand by!


Submit a question

logistics

leaf

Why is the Phytosanitary document not presented to the bank together with the other export/import documents?

  • Read answer

    The issuing of the Phytosanitary certificate document takes much longer than the other required documents and it will be too late for document presentation according to the contract/LC. In our experience, expressing the phytosanitary certificate directly to the customer is faster and more efficient.


Submit a question

logistics

leaf

Does Cintac Timber pay the local charges when the shipment arrives at the destination port?

  • Read answer

    Cintac Timber is not responsible for the local charges as we only sell on CIF terms.


Submit a question

logistics

leaf

What are the shipping lines most commonly used to transport the resources?

  • Read answer

    When shipping from Brazil, we use Maersk, CMA-CMG. When shipping from Australia, we use COSCO, Maersk, MSC, Hapag-Lloyd or OOCL.


Submit a question

logistics

leaf

The shipping line has a charge for fixing damaged containers. Will the seller or buyer be liable for that fee?

  • Read answer

    As each party accepts containers from the previous party they need to inspect and confirm that the containers are not damaged. Cintac Timber inspects all containers before receiving them and will not accept any containers with damages. It is up to the destination agent to see if any damage has incurred along the way before accepting the containers. Any damage needs to be notified to the shipping line before accepting the containers


Submit a question

placing-order

leaf

What is the average number of containers for each shipment?

  • Read answer

    We normally ship between 10-40 containers each time, depending on order size.


Submit a question

placing-order

leaf

What is the MOQ?

  • Read answer

    Depending on the origin of the resource we have different minimum order quantities: For Australian resources - the minimum order is 5 containers (depending on species). For Brazilian resources – the minimum order is 10 containers (depending on species)


Submit a question

placing-order

leaf

Is the fumigation cost included in the quotation?

  • Read answer

    Yes, it is included. All prices mentioned in the quotations include all costs associated with the product under the CIF term.


Submit a question

placing-order

leaf

Do you sell wood per MT (Metric Ton)?

  • Read answer

    We sell according to international standards, however if a customer wishes to purchase using Metric Ton this can be negotiated.


Submit a question

placing-order

leaf

Is it possible to order a bigger volume for the first contract and does this change the price?

  • Read answer

    We can supply according to the requirements of the customer. However, we prefer to undertake a trial order with all new customers so they can get acquainted with the quality of the logs before placing a bigger order.


Submit a question

placing-order

leaf

What is the difference between the measurements; Brereton and JAS?

  • Read answer

    Brereton is standard measurement in South America; meanwhile JAS is standard in Australia. These 2 measurements have a difference in terms of volume output but sometimes customers prefer the measuring system they are experienced in. This can be negotiated for each specific contract.


Submit a question

placing-order

leaf

Which products can we provide by bulk shipment?

  • Read answer

    As we only focus on containerized resources we will evaluate each request independently when it comes to bulk shipments.


Submit a question

certifications

leaf

In the Australian Phytosanitary certificate, issued for customers in Vietnam, it does not display the botanical name of the resource plants. Will this affect the customs clearance upon receiving the goods?

  • Read answer

    This has always been the case and is not new. The only goods description required is logs with bark or logs de-barked. This is an agreement between the Australian AQIS and Vietnam AQIS.


Submit a question

our-locations

leaf

Does Cintac Timber have a yard in Vietnam?

  • Read answer

    Cintac Timber does not have yards in any destination countries.


Submit a question